Product Questions:


Question: How do I start off with O-Care?


Answer: We advise to use a pipe cleaner and renew the water before you start, this way we have a fair base to start from. This is also mentioned in the manual inside of the box.



Question: How much do I need to add


Answer: A box of O-Care will last 2-5 months depending on the volume of your hot tub. 

Check how much water is in your hot tub and than find the corresponding amount you need on the dosing chart which is on the bottle and in the manual.

You always need to add the same amount of O-Care number 1 as O-Care number 2.

Example: If the hot tub volume is 396 Gallons you need to add 5,1 Oz of O-Care no 1 and also 5,1 Oz of O-Care number 2



Question: I’ve added O-Care number 1&2 in the wrong order, what should I do?


Answer: That’s not a problem just make sure you’ve put the pumps on for better mixing. The reason for adding no 1 first and then no 2 only makes O-Care more soluble.
If you added no 2 first it might take the water a little longer to clear.



Question: I’ve added O-Care to the water but the water has become cloudy, what do I do?


Answer: This is normal, O-Care will start working which means it will react with the water.  Depending on the water quality O-Care will need time to get settled in and clear the water. The process can vary in time from 10 minutes to 10 hours. The only thing you need to do is be patient.



Question: I just added O-Care and the water is cloudy, can I get into the water ?


Answer: Yes you can, O-Care is made up off minerals and it will not be harmful to you even if you just added it and the water is still a bit cloudy.




Question:  When is the best time to add O-Care?


Answer: Because O-Care might need some time to clear the water it would be best to add it when you are not going to use the hot tub for the next couple of hours. It doesn't matter to the water quality or your health but it’s nicer when the water has all cleared up which adds to your wellness experience.



Question:  If I use O-Care can I discard all other product and just use O-Care to maintain the water in my hot tub


Answer: O-Care will make water maintenance a lot easier but one product that does it all unfortunately does not exist. Water maintenance is a form of chemistry and balancing and sanitizing water are two different things which depend on many factors. 



Question: Do I still need to use Chlorine 


Answer: Most sanitizers will work in combination with O-Care, if you’re used to using Chlorine and you like it than don’t change.



Question: Do I still need to use Bromine


Answer: Most sanitizers will work in combination with O-Care, if you’re used to using Bromine and you like it than don’t change.



Question: What is the difference between Chlorine and Bromine


Answer: Chlorine will work faster than Bromine and is more commonly used because of this. Bromine will work on a wider pH range which is why some prefer it.



Question: What do I need to do when I use O-Care


Answer: With normal use of the hot tub you will only need to do 3 steps.


  1. Add O-Care once a week
  2. Check the pH level and adjust if needed
  3. Check sanitizer level (chlorine or bromine or other) and adjust if needed

(Download the O-Care App and it will remind you on a weekly bases)




Question: What are the ingredients?



Answer: A blend of high quality minerals that have the ability to loosen sediments from all surfaces within the hot tub. Sediments are a main cause to high sanitizer demand, cloudy water, scaling, corrosion of equipment, scum lines, eye and skin irritation.



Sanitizer Questions:




Question: Do I still need to sanitize the water?


Answer: Yes you do, if you are already have a preferred sanitizer such as chlorine than keep using this.



Question: Do I use less sanitizer when I use O-Care ?


Answer: You will probably notice that over time you’ll use less chemicals because the hot tub will be a lot cleaner. You need less to get to the same values you are used to (Check values here) 

You will need to keep your pH level and Sanitizer (Chlorine or Bromine) at the same levels as before (Check level here).




Question: What is sanitizing the water ?


Answer: It’s when you add a sanitizer like chlorine or bromine to the water. A sanitizer is a bacterial killer.



Question: What is balancing the water


Answer: Water balance tells you something about the make up of the water. 

The most significant factors for balancing spa water are: 


-   pH (acidity of the water) 

-   Total alkalinity
-   Calcium Hardness



Question: Do I need to check all of the balance levels


Answer: Start with just the pH level, this will in most cases be enough when you start with new water.  



Question: What is pH level


Answer: The pH level is the scale that tells you how acidic or basic the water is.



Question: What should the pH level be?


Answer: In your hot tub it should be between 7,2-7,8 (Check all values here).

(Download the O-Care App and it will help you fix problems step by step and it will explain them as well)



Question: What kind of Sanitizer should I use ? 


Answer: If you are happy with your current sanitizer than we advise to keep using it.



Question: Why should I use chlorine ?


Answer: Chlorine will work fast and not give bacteria much time to settle en multiply. 



Question: Which type of chlorine should I use ?


Answer: For a hot tub it would be best to use Calcium Hypochlorite because it will work fast and does not have a stabilizer in it.



Question: What is a stabilizer in chlorine


Answer: Most types of chlorine have cyanuric acid as a stabilizer, this is to there to make chlorine dissipate (used up) slower when it is exposed to UV (Sunlight).
Because this cyanuric acid is NOT used up it builds up the level every time you add it which slows down the chlorine.

When it chlorine slows down it can give bacteria a change to settle and multiply.



O-Care App Questions:





Question: I need help with a my water maintenance, what do I do?


Answer: Download the O-Care app, it will help you to solve problems step by step



Question: Where do I download the O-Care App ?


Answer: You can download it from Google Play or the App Store for your smartphone or tablet or click here to choose your store with a direct link.



Question: What is it called, what do I search for in the Store ?


Answer: It’s called the O-Care Aqua Tool, search for that or press ocare first, it will probably show up straight away or click here to choose your store with a direct link.



Question: Can I download the app to my desktop ?

Answer: No, it’s made for smartphone or tablet